Shipping & Returns

Shipping.


We use any of the following freight services depending on your consignment: Fastway, Couriers Please, TNT, TOLL, Mainfreight or Northline or other freight forwarders for all of our dispatches. We source the best freight option for your requirements. Once your order has been shipped we will email you to confirm shipment and supply the details of your order for tracking.

PLEASE CALL OR EMAIL FOR A FREIGHT QUOTE IF SHOPPING CART HAS ESTIMATED A PRICE THAT SEEMS EXCESSIVE AND WE WILL MANUALLY CALCUALATE FREIGHT FOR YOU. This often occurs when the weight goes over 15kg. Please ask for a freight quote in this instance.

OUR SHIPPING ESTIMATOR IS CONNECTED TO AUSTRALIA POST AND MAY NOT BE RELEVANT TO YOUR CONSIGNMENT.

PLEASE ASK ABOUT OUR NEW FLAT RATE SHIPPING OPTIONS TO YOUR LOCATION which can be as low as $29.95 for an 18kg parcel to Far North Queensland and Perth.


All dispatches are covered by insurance and require a signature upon delivery. Please provide specific delivery details at the shipment address page.

Pick up

You are also free to pick up from our home office located in Bayswater North, Melbourne. Please call us on 0427 878 378 to book a time and obtain the address. Pick up is cash payment only and by appointment. If you accidentally pay through our website, we will refund your payment when you pay cash at pick up.


Using your own shipping company

We are more than happy to pack an order for your freight company to pick up. Please note there is a packaging fee that covers the cost of bubble wrap, filler, boxing and labour. Prices are as follows:

  • Natural Lamp up to and including 6-8kg $2.50 per lamp
  • Natural Lamp over 6-8kg $3.00 per lamp
  • All Shaped Lamps $4.00 per lamp
  • Tea Lights, Inhalers, 1kg bags of salt, Bulk Globe packs are $2.00 per item

Payment is by way of bank deposit or PayPal payment request or a partial refunded if you pay full freight at checkout.

PLEASE NOTE: A restocking fee of 10% is charged for returned orders or orders not picked up once packed.


Thanks for your patronage!

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